In all the Hoxton hotels i.e. Hoxton Shoreditch, Hoxton Holborn, Hoxton Amsterdam and Hoxton Paris, the Knowcross platform has been implemented in a way that facilitates automatic handling of guest requests, complaints and maintenance jobs, helps in capturing, tracking and significantly reducing service breakdowns and automates daily housekeeping activities resulting in a dramatic increase in productivity and guest satisfaction scores.
“Knowcross has helped us streamline our operation by maximizing efficiency within our Housekeeping and Engineering departments. The whole process is very straightforward and it has given us the tools to be able to analyze glitches on a regular basis, which in turn has helped us to improve quality and our guest experience,” commented Stephen Lloyd, Managing Director, The Hoxton. “We are big fans!” exalted Stephen.
Each of these hotels have tapped into the cutting-edge technology and innovation of the Knowcross platform that enables them to achieve high quality service standards, resulting in top-notch and an extremely personalized experience for their guests.
“We’re excited to have all the Hoxton properties on our platform. Our team worked closely with the Hoxton team to integrate Knowcross seamlessly into their hotel operations” said Nikhil Nath CEO and Founder of Knowcross.
Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.
The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.
With a global customer base across 30 countries, the Knowcross client portfolio consists of some of the world’s most well-known brands including Rosewood, Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Taj, Oberoi, The Doyle Collection, Carlson Rezidor and Shangri-La; as well as marquee independents such as The Ned London, The Curtain London, The Halkin London, The Royal Garden London, Lancaster London, Le Bristol Paris, Dolder Grand Zurich Gansevoort Meatpacking, Sixty Soho, The Nomad New York and The Mark New York.
About The Hoxton
The Hoxton is a series of open-house hotels inspired by the diversity and originality of the streets and scenes that surround us.
With a philosophy of "Just like our open doors, our minds are open too," The Hoxton hotels opened their first hotel in Shoreditch, way back in 2006. The group has never just been about offering a bed for the night, always striving for more; providing a place where guests can hangout alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.
With the group’s exclusive eclectic programme of monthly events, they bring the outside in, working with local creative to curate events unique to each location. The Hoxton, Shoreditch changed the hotel model, proving that style needn’t be sacrificed for value. True to its customers, the group’s honest pricing is still very much at the heart of everything they do.
Hoxton will land in the US in 2018, opening its doors in Williamsburg, Portland, and LA, followed by further openings in Chicago, Southwark, Shepherds Bush and San Francisco in 2019 and 2020.
For more information visit https://thehoxton.com/contact
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