The company also announced that Jon Williams has transitioned from his role as Director of Operations to become Site Director over the newest operations center, Seaside, which opened in August.
The new hires and Williams’ transition occurred as the result of the company’s decision to shift from a shared-team model that supported multiple locations to a site-based organizational structure.
“Transparent’s record growth was outpacing our current shared-team model’s ability to keep up,” said Rob Johnson, SVP of Operations, explaining the reason for the change. “That model worked well for us until we got to the size we are now, especially as we expanded to a third location. We recognized we would face limitations as we continue to scale.”
Johnson added that the company consistently evaluates its organizational structure to assess what it needs to do to maintain the level of quality and consistency expected of the brand.
“We look at what’s working and what will propel us into the future,” he said. “We knew it was time to take a robust approach and bring in new leadership and move to the site-based model rather than continue making incremental adjustments.”
Perusic, whose experience in the BPO industry spans more than 25 years, led domestic and international call center operations for Convergys and Harte Hanks supporting companies such as Dell, Inc., Netspend, Samsung, and LexisNexis. She is also Six Sigma Black Belt trained and holds two Green Belt Certifications.
Riel has a well-rounded BPO background and deep sales program experience. He successfully supported companies across different verticals, primarily in the telecom and cable industry. Before joining Transparent, Riel served as AVP for Conduit Global where he managed and developed two sites in North Carolina and Tennessee.
Williams has been with Transparent BPO since 2016 and has more than 15 years of contact center management experience. Before joining the company, he was site lead at Dell and senior training manager at Startek where he was responsible for service delivery, client services support and curriculum, and leadership development.
In their new roles, the trio will provide leadership to all aspects of their respective sites, including human resources, facilities, client management, and operations.
About Transparent BPO
Transparent BPO was founded in 2009 to provide its clients with superior call center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations.
Belize offers an educated English-speaking population, reliable telecommunications, and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can offer highly qualified bi-lingual agents. Also, Transparent’s state-of-the-art call center system development and IT support allow for seamless integration, resulting in a transparent business relationship.
Visit the website to learn more: https://www.transparentbpo.com
St. Louis, MO, November 17, 2019 Stange Law Firm, PCproud to anno [ ... ]
US President Donald Trump Photo: REUTERS WASHINGTON: S President Donald Trump sa [ ... ]
Two boys, part of a group of Hungarians visiting a mosque to learn about the Muslim [ ... ]
A photograph taken on November 5, 2015, shows volunteers of a cow protection vigilan [ ... ]
The WhatsApp messaging application is seen on a phone screen August 3, 2017. PHOTO: [ ... ]
PHOTO: AFP The divisional commander and nephew of the chief of Jaish-e-Mohammad, w [ ... ]
Page also said that he had proposed in May 2016 that Donald Trump travel to Russia t [ ... ]
An investor gestures as he monitors a screen displaying stock information in Riyadh, [ ... ]
PHOTO: EXPRESS MUZAFFARABAD: ommander 10 Corps Lieutenant General Nadeem Raza, o [ ... ]
US President Donald Trump and South Korea’s President Moon Jae-in shake hands duri [ ... ]
People are silhouetted against a backdrop projected with the picture of various curr [ ... ]
All depts given 10 days to submit their list of vacant posts. PHOTO: FILE ISLAMAB [ ... ]
PHOTO: PPI KARACHI: n accountability court reserved judgment on Monday on an app [ ... ]
Officer had been beaten up by protesters in 2014, was later suspended by govt. PHOTO [ ... ]
ISLAMABAD: t seems like multiple marches on the capital and massive protests thr [ ... ]
PML-N leadership continues to woo PPP support. PHOTO: ONLINE ISLAMABAD: t a [ ... ]
Child receives polio vaccination drops PHOTO: REUTERS LAHORE: unjab Primary and [ ... ]
Three-day conference on Iqbal commences. PHOTO: FILE ISLAMABAD: llama Iqbal rais [ ... ]
Foreign Minister Ahsan Iqbal. PHOTO: EXPRESS/FILE PESHAWAR: akistan’s economic [ ... ]
Last week, the Judicial Commission of Pakistan approved the elevation of eight judg [ ... ]
Bilawal Abro says the authority is working to eradicate adulteration and ensure food [ ... ]
EXPRESS NEWS SCREEN GRAB ATTOCK: akistan Tehreek-e-Insaf (PTI) Chairman Imran Kh [ ... ]
Just hours after the death of Mansour bin Muqrin, the son of former Saudi crown pr [ ... ]
Two men open fire on their wives and alleged paramours in separate incidents. PHOTO: [ ... ]
Iranian President Hassan Rowhani greets Army Chief General Qamar Javed Bajwa in Tehr [ ... ]
Three persons have also been apprehended along with the vehicle where the arms and a [ ... ]
Hira Akbar. PHOTO: Express SWAT: ourteen-year-old Hira Akbar has become the sec [ ... ]
PHOTO: File Leader of the Opposition in the National Assembly Khursheed Shah said [ ... ]
Traditional folk artists perform during the 274th urs of Shah Abdul Latif Bhitai. PH [ ... ]
The two male lions at the Masai Mara and Dr Ezekiel Mutua. PHOTO COURTESY: Nairobi T [ ... ]
PHOTO: AFP MARSEILLE: arseille said on Friday they had opened an inquiry after d [ ... ]
LAHORE: t is ironical to see that the same members of the provincial assembly of [ ... ]
KARACHI: he stock market hit a roadblock again on Thursday as investors failed to carr [ ... ]
Kate was treated last month for a severe form of pregnancy sickness. PHOTO: REUTERS [ ... ]
Islamabad High Court (IHC) Justice Shaukat Aziz Siddiqui. PHOTO: MUHAMMAD JAVAID I [ ... ]
North Korea, known for its florid insults, has described US President Donald Trump a [ ... ]
An Uber sign is seen in a car in New York, U.S. June 30, 2015 PHOTO: REUTERS Far-r [ ... ]
Outside the arcane world of finance reporting few will have been following the tal [ ... ]
In the first palpable sign that it is willing to accept the ineligibility of Nawaz [ ... ]
PHOTO: PPI QUETTA: nior Superintendent Police of Traffic Nazeer Kurd said on [ ... ]
Supreme Court of Pakistan. PHOTO: AFP/FILE ISLAMABAD: he National Party, an ally [ ... ]
The authority will incur up to Rs1 million in losses. PHOTO: EXPRESS ISLAMABAD: [ ... ]
PHOTO: AFP Questions regarding who earns what in cricket and who is the highest pa [ ... ]
PHOTO: FILE ISLAMABAD: he Employees Old-age Benefits Institution (EOBI) has cut [ ... ]
PHOTO: MQM-P Rejecting the results of the 2017 census, Muttahida Qaumi Movement-Pa [ ... ]
Representational image of a disabled person in a wheel chair. PHOTO: REUTERS LAHOR [ ... ]
According to the National Nutrition Survey, nearly 40 per cent of the children in S [ ... ]
PHOTO: FILE Atif Aslam’s jdar-e-Haram opened the eighth season of Coke Stu [ ... ]
That water is a critical resource for Pakistan and for all countries in the world [ ... ]
PHOTO: AFP BEIJING: hina wants Pakistan to seize the opportunity provided by CPE [ ... ]
The writer is a development anthropologist. He teaches at George Washington Universi [ ... ]
The head of the Russian foreign ministry's security and disarmament department Mikha [ ... ]
ISPR says suspects were involved in recent terror activities in Punjab. PHOTO:: EXPR [ ... ]
DPO vows fair probe of incident. PHOTO: FILE ABBOTTABAD: plastic surgeon who wa [ ... ]
Advisor to CM says they will try to resolve the issue within a week. PHOTO: FILE P [ ... ]
Iqbal Zafar Jhagra says police need to adapt to the changing scenario. PHOTO: FILE [ ... ]
KARACHI: he Sindh and federal government are embroiled in Pakistan Steel Mills’ land [ ... ]